Enterprise IT / digital services

AWS assessment, smooth handover and managed operations

A project delivered by BCT. Client and end-user names are withheld; figures come from project records. The image is illustrative.

AWS assessment, smooth handover and managed operations

Project Overview

IndustryEnterprise IT / digital services
DurationAssessment → handover → ongoing operations
EngagementInfrastructure assessment, vendor handover, managed operations

BCT supported a Japanese IT services company in assessing the AWS environment of a Japanese enterprise, completing a smooth handover from the previous infrastructure vendor and taking over ongoing infrastructure operations. The concern went beyond cost: information on design, configuration, billing and operational responsibilities was fragmented.

The Challenge

Several business-critical systems ran on AWS across production, test and demo environments. Before the transition:

  • Configuration and design information was not available in a consolidated form.
  • Detailed billing and cost-management access was restricted during the initial assessment.
  • The link between infrastructure cost and actual usage was hard to evaluate.
  • Monitoring, incident response and after-hours responsibilities needed clearer definition.

Our Solution

  • Assessment-first transition: Reviewed the inherited environment and agreed a common understanding with the client and stakeholders before the transfer.
  • Five kinds of transparency: Design (roles of EC2, RDS, storage and backup), cost (three months of AWS invoices as an initial baseline), utilization (observed CPU), operations (monitoring, naming and incident-response gaps) and structured reporting.
  • Smooth handover and operations: Coordinated the handover with the previous vendor, then took over AWS infrastructure operations.
  • Clear operational governance: BCT owns infrastructure management, monitoring design and technical escalation; an after-hours partner handles alert acknowledgment and first response under runbooks.

Handover and operations model

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Assess Review the inherited environment Review Share findings with stakeholders Handover Transfer with the previous vendor Operate Run the AWS infrastructure Improve Prioritize on evidence FIVE KINDS OF TRANSPARENCY Design Cost Utilization Operations Communication BCT AWS infrastructure management · cost analysis · monitoring design · business-hours incident response · technical escalation After-hours partner Alert acknowledgment · authorized first response under runbooks · escalation to BCT

BCT’s scope

  • AWS resource, configuration and cost assessment
  • Utilization analysis and right-sizing candidates
  • Review of monitoring, alerting and recovery requirements
  • Assessment reports and stakeholder review meetings
  • Handover coordination with the previous vendor
  • Ongoing AWS infrastructure operations

Technology Stack

AWSEC2RDSCloudWatch

Results & Impact

≈ 21%Peak CPU, production EC2 (assessment)
≈ 10%Peak CPU, test EC2 (assessment)
3months of AWS invoices analysed
  • Handover completed smoothly in cooperation with the previous infrastructure vendor.
  • BCT moved from assessment and transition support to operating the AWS infrastructure.
  • The client now has a consolidated view of configuration, usage, cost and operational issues.
  • Resizing candidates must be validated against workload peaks, memory, I/O and application requirements; measured savings, availability and incident-response figures will be added once verified from operating records.