From internal chat to an enterprise DX hub

Project Overview

After the internal communication platform succeeded, the same client set out to turn it into a DX hub connecting multiple business applications. BCT designed and delivered a microservices platform that digitizes quality processes, improves information continuity across departments and provides a reusable foundation for future applications. It has been released to production and is now under maintenance.

The Challenge

Quality processes relied on paper, fax and manual coordination, so information was scattered across sites and departments. Many experienced frontline workers had varying digital skills, and the product vision was not yet defined when the project began.

• Clarify requirements step by step with the client and end user, validating assumptions with working software.
• Digitizing individual forms was not enough; identity, data ownership, workflow status and integration needed a common approach.
• Minimize changes to frontline routines and introduce new capabilities gradually.
• Keep quality records complete and traceable, with control over who creates, edits, reviews and approves them.

Our Solution

• Discovery & MVP (iterative): Stakeholder interviews, priority processes, early prototypes and feedback-driven refinement.
• Incremental delivery: Requirement refinement, design, development, testing, UAT support, release-readiness review and production release in planned increments.
• Shared platform and SSO: Identity, access control, security and integration separated from business functions, with single sign-on across connected apps.
• Quality data governance: Data ownership, mandatory-field validation, approval status, change traceability and consistent retention to support HACCP-related operations and audit readiness. The platform is not a HACCP certification and does not by itself guarantee compliance.

BCT’s scope

• Project and delivery management
• Iteration and release planning
• Requirement clarification support
• High-level and detailed design
• Application development and service integration
• Testing, quality assurance and UAT support
• Production release support and transition to maintenance

Results & Impact

• Released to production and now in maintenance and continuous improvement.
• The internal chat platform became a common entry point for business applications.
• Shared identity and integration foundations let new apps be added without redesign.
• Discussions and requirements gathering are under way for rollout to group companies.
• The client promotes the platform on its corporate website as a successful DX initiative.